Salary Attractive Bonus + Package
Location Hong Kong
Consultant Jonathan Wong
Date posted 27 June 201841 Connaught Road Central Hong Kong Robert Walters Hong Kong
A well-known bank is now looking for an Application Associate to join thier team base in Hong Kong.
- Provide application development and support to Nab Asia branches.
- Provide support for calls, including maintenance, problem resolution, and project work.
- Key person to support the Asia Data warehouse, Core banking application
- Work closely with the line manager in the continuously improvement of IT application, service operations, processes and Kaizen
- Work closely with peer Technology staff in Asia & Australia to implement & maintain the IT application.
- Assist or undertake IT project implementation/development/testing work as required.
- Pro-actively ensure that the customer’s requirements for system availability and data integrity are being met
- Trouble shooting for application issue
- Follow approves escalation procedure and ensure approved change management process are followed.
- Development and enhancement of Service Level Agreements (SLA) for all functions performed with external customers
- Manage Asia IT system/application
- Deliver first level/second level technology application support service to users in Hong Kong, China, Japan, Singapore and India offices
- Take up Application Technology operations duties.
- Maintain comprehensiveness and accuracy of IT support information documentation.
- Required to work in non-office hour to support EOD batch
- Provide specialist technical advice and expertise to support the development, implementation and support of technology solutions while maintaining the integrity and quality of the operating environment.
- Manage and maintain the IT application and system for the branch to minimize downtime.
- Work closely with the line manager and the team in the continuous improvement of IT application and processes
- Work closely with peer Technology staff across Asia & Australia to implement & manage local IT application
- Assist or undertake IT project implementation work as required.
- Perform daily operational duties.
- Use technical expertise and judgement to define and implement technical solutions that support business need
- Maintain comprehensiveness and accurate IT support information.
- Manage Technology Risks and ensure technology remains within the Risk Framework of NAB
- Observe and adhere to the latest IT standards and policies as set by Asia Technology Risk, NAB group and local authorities, where applicable
- 3-5 years’ experience in an Technology environment
- Solid knowledge in ITIL service management standards and best practice, experience in support roles, preferably in financial institutions
- Able to communicate fluently in English
- Pro-active and forward thinking
- Strong communication and analytical skills
- Strong task completion focus, able to deliver to deadlines and complete what is committed
- Tertiary qualification in Technology discipline or a related field
- Proven practical and hands-on experience in database requirements definition, design & development, MS SQL, SSRS, SSIS, VB and C++
- Familiar with Microsoft products in particular Windows, Access and Excel
- Experience in Web/Cloud computing environments, e.g. Amazon Web Services, Microsoft Azure
Get in touch
+852 2103 5363