Operations & Training Manager (Asia, F&B)

Key Responsibilities

Operations Excellence

• Develop, roll out, and continuously improve store SOPs, operational workflows, and service standards across regional markets
• Conduct routine store audits to ensure operational consistency, hygiene, product quality, and customer service
• Partner with shop managers to drive sales performance, labour efficiency, and customer experience improvements
• Support new store openings and new market launches, ensuring frontline readiness and operational alignment
• Identify operational bottlenecks and implement practical, scalable solutions

Training & Capability Building

• Design and deliver structured training programs covering service, sales, product knowledge, safety, and operational skills
• Build a scalable “training academy” framework for regional deployment
• Develop training materials: manuals, SOP guides, visual aids, digital learning content, and on‑the‑job coaching tools
• Coach frontline staff and supervisors to elevate performance and brand consistency
• Track training effectiveness through KPIs, assessments, and operational performance data

Regional Collaboration & Special Projects

• Work closely with regional teams and future markets to align operational standards
• Support leadership with operational improvement initiatives and expansion projects
• Facilitate communication across different cultures and markets to maintain alignment and clarity
• Lead specific projects tied to operational transformation, customer journey enhancement, or efficiency optimisation

• 4–8 years’ experience in F&B operations, retail operations, or frontline training
• Strong understanding of store-level operations, customer experience, and service excellence
• Experience in multi‑site operations or fast‑growth environments strongly preferred
• Proven ability to coach, train, and uplift frontline staff
• Excellent English communication skills; additional Asian languages are an advantage
• Comfortable with regional travel and cross‑market collaboration