Retail Training Manager (Regional, Start up)

Join a vibrant and rapidly scaling food & beverage business with operations regionally.

Job Duties:

• Create and implement targeted on-the-job training strategies aligned with key business priorities and performance targets
• Deliver practical, high-energy training sessions for frontline teams focusing on service excellence, product expertise, sales skills, and efficient daily operations
• Develop, update, and manage a full suite of training resources — including standard operating procedures (SOPs), digital modules, and e-learning content
• Design practical evaluation systems to measure training ROI and identify areas for continuous improvement
• Carry out regular field visits to stores to observe application, provide real-time coaching, and ensure consistency

• Manage all training logistics — scheduling, material preparation, progress reporting, and event coordination

Requirement:

• Bachelor's degree or higher (preferably in Business, Human Resources, Education, or related field)
• Minimum 5+ years of hands-on experience designing and delivering training programs in a fast-paced retail or hospitality environment
• Excellent analytical, planning, and project management abilities
• Strong interpersonal, communication, and coaching skills — you naturally motivate and develop people
• Highly organized, proactive, and solution-oriented mindset
• Full professional fluency in English, Mandarin, and Cantonese (spoken & written)