Customer Service Officer, Financial Institution, up to 28k

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

Responsibilities

• Manage day-to-day inbound enquiries and requests received via phone, email, and written correspondence
• Provide accurate, timely, and customer-centric responses to stakeholders
• Maintain proper records of enquiries and interactions to support reporting, tracking, and continuous improvement
• Collaborate with internal stakeholders to facilitate workflow efficiency and ensure timely delivery of assigned responsibilities
• Support ad-hoc assignments
  ​‌

Requirements

• Experience in customer service or client servicing roles, preferably within the financial services industry
• Proficient in Mandarin, Cantonese, and English
• Strong interpersonal and communication skills, with the ability to handle enquiries and complaints professionally and tactfully
• Proactive team player with a positive attitude and willingness to learn