Customer Service Officer (30k), Manager (50k), Bank

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

Responsibilities

• Manage the bank’s hotline and online chat service teams, ensuring continuous improvement in service quality and call/chat handling efficiency.
• Resolve major or complex customer issues and maintain strong communication and collaboration with internal and external partner units.
• Conduct business analysis, drive process optimization initiatives, and support other operational enhancement projects within the customer service center.
• For Manager: provide leadership, coaching, and professional guidance to subordinate managers to enhance overall team capability and performance

Requirements

• Bachelor’s degree holder
• Experience in customer services duties at a Bank
• Strong project management skills, with proven ability in cross-team communication, stakeholder collaboration, and effective resource coordination; highly goal-oriented.
• Proficient in Mandarin, Cantonese, and English
• Candidates with slightly less or significantly more experience may also be considered based on overall suitability.