PMO Senior Manager, COO Office, Insurance

This role, under the COO Office, drives business transformation through project management, workflow design, and consultancy. It ensures efficient delivery of solutions, localises global initiatives, manages risks, and fosters a strong project management culture while collaborating across business units to enhance systems, processes, and customer service.

Key Responsibilities:

• Develop problem-solving frameworks, target operating models, and transformation strategies.

• Provide project management expertise, workflow design, and consultancy services to enhance systems, products, services, and operational efficiency while strengthening process controls.

• Translate global initiatives into local execution, driving process change and organisational transformation.

• Build a reputation for reliable and efficient delivery of business solutions. Prioritise workloads, monitor progress, and address bottlenecks with solution-oriented approaches

• Collaborate closely with business users, operations teams, IT, and other relevant parties to ensure smooth and effective project delivery.

• Identify and proactively manage potential project risks, recommending and implementing mitigation strategies as needed.

• Promote a strong project management culture by providing training, guidance, and fostering best practices across the organisation.

Key Requirements:

• Bachelor’s degree in a relevant discipline or equivalent qualifications.

• Solid understanding of the insurance industry.

• At least 8 years of proven experience in project management, system implementation, or business transformation.

• Strong communication, analytical, problem-solving, organisational skills, and ability to work independently.

• Demonstrated sense of ownership and customer-focused mindset to ensure efficient and effective service processes.

• Excellent command of spoken and written English.

• Proficiency in PC applications and related tools.