Underwriting Manager, Life Operations

Job Responsibilities:

• Design, implement, and maintain underwriting and operational frameworks, including policies and procedural guidelines.
• Oversee new business processing and underwriting activities to ensure service level agreements (SLAs) are met with high quality standards.
• Conduct underwriting evaluations for both medical and non-medical cases within assigned approval authorities.
• Collaborate with distribution channel team leads to identify service gaps and drive process improvements.
• Review and validate customer due diligence requirements.
• Build and maintain strong working relationships with distribution channels such as agencies, bancassurance, and brokers.
• Support user acceptance testing (UAT) and participate in ad-hoc initiatives and projects as required.

Job Requirements:

• University degree holder or above; professional insurance qualifications (e.g. FLMI) are preferred.
• At least 6 years of proven experience in life and medical insurance underwriting, less experience will be considered as Assistant Manager / Senior Officer.
• Strong analytical and problem-solving capabilities, with a proactive and collaborative mindset.
• Excellent interpersonal and communication skills, able to engage effectively with stakeholders at all levels.
• Demonstrated ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proficient in both written and spoken English and Chinese.
• Competent user of Microsoft Word, Excel, and PowerPoint.