Claims Officer - Property & Liability

A leading organisation in Hong Kong is seeking a General Insurance Officer to join their dedicated team, offering you the chance to make a meaningful impact across both Hong Kong and Mainland China.

What you'll do:

• Handle insurance claims for the Group across Hong Kong and Mainland China, ensuring each case is managed with care, accuracy, and attention to detail.
• Respond promptly to enquiries from internal stakeholders regarding insurance matters, providing clear advice and guidance tailored to their needs.
• Offer expert recommendations on property insurance policies, helping the Group maintain comprehensive coverage and risk management strategies.
• Advise on public liability insurance issues, supporting the Group’s commitment to safety and legal compliance in all operations.
• Maintain up-to-date records of claims and policy documentation, ensuring information is organised and accessible for audit or review purposes.
• Collaborate closely with colleagues across departments to share insights on insurance trends and best practices, contributing to communal knowledge.
• Communicate effectively in English, Cantonese, and Putonghua when liaising with clients, partners, or regulatory bodies.
• Support the continuous improvement of insurance processes by identifying areas for enhancement and sharing constructive feedback with the team.

What you bring:

• Degree holder with preference given to those who possess ACII or ANZIIF professional insurance qualifications, demonstrating your commitment to excellence in the field.
• At least three years’ experience working within general insurance environments, showcasing your dependable track record of handling complex cases.
• Comprehensive understanding of property insurance principles as well as public liability coverage requirements relevant to large organisations.
• Excellent interpersonal skills that enable you to connect easily with colleagues at all levels and provide empathetic support during claim processes.
• Outstanding communication abilities in written and spoken English as well as Chinese (including Putonghua), ensuring clarity when advising stakeholders.
• Proven ability to work collaboratively within teams while sharing insights generously for communal benefit.
• Attention to detail when managing documentation or reviewing policy terms so that nothing is overlooked.
• Sensitivity towards client needs coupled with a polite approach when resolving queries or concerns.