Senior Customer Service Officer - Property Handover

My client is a top-tier developer in Hong Kong. They are currently looking for a Customer Service, Senior Officer for property handover.

Responsibility:

• Build and maintain the Company's brand name during handover and beyond, and assist in building a superior brand standard in all developed and upcoming projects.

• Deploy in all projects and work within the guidance of the department's standard operating procedures.

• Work with the various teams to plan, implement, and perform pre-handover defects checking and handover of all newly built units and beyond.

• Monitor and ensure all defect rectification works are conducted promptly.

• Handle enquiries and complaints from owners, residents and general customers.

• Follow up with the owners, residents and general customers' enquiries or complaints and ensure all issues are resolved.

• Ensure the Company's interest is protected at all times.

• Report to the management all irregularities within the responsible area promptly.
  
  

Requirements:

• Bachelor Degree in Property Management, Real Estate, Building Services, Customer Services or related disciplines.

• Minimum 3 years of relevant experience in property handover or customer service.

• Experience in handover of upscale residential properties is a definite advantage.

• Excellent time management skills. Be able to work independently and under pressure.

• Good negotiation and analytical skill on resolving problems independently and confidently

• Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner.

• Candidate with less experience will be considered as an Officer position