Role Overview: The customer due diligence officer will be responsible for gathering and analysing KYC information for retail banking clients. This is a 6-month contract with vision to extend or convert into a permanent staff.

Key Responsibilities:

• Provide support to front office to gather and analyse KYC information associated with new client account opening, periodic reviews and general account maintenance
• Independently review customer information and related documentary proof to ensure consistency prior to seeking relevant approvals for account opening and periodic reviews
• Follow up with relevant parties on outstanding KYC issues/documentation, client screening results and data gap
• Be familiar with Global Standards so as to effectively communicate its importance and key changes to key stakeholders
• Develop awareness, understanding of internal processes and procedures and ability to assist with issues resolution
• Assist the team in completing ad hoc Anti-money Laundering (AML)/ Know-Your-Customer (KYC) projects

Key Skills:

• University graduate in Business related discipline
• Previous experience in customer service
• Knowledge in Know-Your-Customer (KYC) and Customer Due Diligence (CDD) is a must
• Strong communication in English, Cantonese and Mandarin is required
• Strong problem solving and ability to handle difficult customer

Company Overview:

This is a leading financial institution with a strong global presence