Customer Financial Services Representative (AR) - Global firm

This top tier firm searches for a Customer Financial Services Representative with experience in account receivable.

Responsibilities:

• Log all collection notes in our systems or the internal ticketing system
• Be responsible for a sizeable collections portfolio and meet specific, targeted goals related to the aging of open receivables
• Provide timely follow-up on payment arrangements with clients
• Be responsible for processing customer write-offs, refunds, escheatable items, and preparing delinquent customers for third party collections
• Collaborate with our internal Contracts, Sales, Installations and Billing Teams to resolve outstanding issues

Requirements:

• 2-5 years of experience in customer service and accounting operations, corporate collections, and/or Accounts Receivable
• Business level proficiency in English and Mandarin
• Ability to multi-task, trouble-shoot and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
• Ability to adjust priorities quickly under pressure to meet deadlines
• Flexibility within a constantly changing environment
• Exceptional interpersonal skills
• Ability to cooperate and collaborate effectively with team members
• Strong attention to detail
• Proven ability at successfully managing a large-scale account portfolio
• Previous experience in a customer service or client-facing role
• Knowledge of SAP
• Proficiency in Excel and PowerPoint
• Project management experience

Company Overview

Our client is a leading financial technology data platform that’s delivers real time financial information to their financial institution clients globally.