Operations Head/ Manager – Retail Bank
Salary Attractive Bonus + Package
Location Hong KongFULL_TIME
Consultant Kaylen Chan
Date posted 11 January 2019 2019-01-112019-03-12 banking Hong Kong HK HKD 50000 100000 100000 MONTH Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
Our client is setting up their digital banking operations team and looking for operations professionals candidate to join the team.
• You will be an important member of the squad team to support the overall setup of the infrastructure and process of the payment service for the virtual bank, which includes the digital-only domestic inter-bank fund transfer and the international payment platform.
• will oversee various bank office and support functions including e-banking operations, account operations and services, loans operations and payment services. implement operational policies and ensure they are in compliance with internal and external regulations and policies.
• You will actively help on reviewing and integrating the knowledge of the existing payment infrastructure with the latest technologies, regulatory requirement and latest market trend (e.g. QR Code payment, addressing schemes, FPS); support the process of design and setup the 24-hour automated operational process for both the domestic and international payment activities.
• You will assist the building and manage the control process in accordance with the internal and external policies & regulations, which includes the sanctions and related screening, daily monitoring and exceptions handling mechanism.
• You will support the continuous process improvement for operations excellence to ensure the Bank is at the forefront of the business, according to the latest market trend and technology.
• You need to develop effective relationship, work closely with the business and functional stakeholders to deliver the team and Bank’s strategy.
• You will have minimum 8 years relevant experience in the retail banking operations services, with demonstrated exposure in the existing banking or payment infrastructure and the latest digital technologies, addressing schemes, QR codes, and backend operation support.
• You must have solid knowledge with bank operations and related settlement systems and payment infrastructure.
• You will have retail banking background and/or experience in cash management, experience in connecting and interacting with the key local clearing organisation(s) is highly preferred.
• You must be very hands-on to take up responsibility and solve problem for the team, and actively support your supervisor.
• You must have proven experience and capabilities in overseeing and mitigating operational risk, and drive control activities; be able to attend to imminent operational issues around the clock, both within and after office hours.
• You must have open mindset to embrace the new technologies and the new ways to operate.
If you would like to apply for this role or find out more, please apply online or contact Kaylen Chan at Robert Walters on +852 2161 9454 or Kaylen.Chan@robertwalters.com.hk