Manager - Quality Assurance (Pension)
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Salary Negotiable
Location Hong Kong
FULL_TIMEConsultant June Kwong
JobRef 1214230/001
Date posted 09 March 2023
hong-kong banking-financial-services/compliance 2023-03-10 2023-05-08 financial-services Hong Kong HK Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
An international life insurance company is looking for a Manager, Quality Assurance! The ideal candidate will be someone who has a strong background in pension industry and at least 5 years of experiences in quality assurance.
Job Responsibilities:
- Ensure quality assurance tasks are performed by the team accurately and timely. To assist in monitoring the overall compliance with governing rules, service agreements of all MPF/ORSO products administered by BestServe and ensure fulfilment with requirements of ISO 9001 quality standards.
- Assist Head of QA to monitor our fulfilment of our obligations and service standards in our Service Agreements and governing rules of pension schemes
- Monitor complaint and enquiries management processes to ensure our compliance with the relevant regulatory requirements and internal operating guidelines
- Monitor and oversee the coordination of audits and on-site visits of auditors, trustees and regulators
- Manage and train QA team members on new legislation, business knowledge, as well as support training to other functional teams on establishing awareness of assurance on controls and quality
- Manage projects on change of regulatory requirements and support business projects
- Any other ad-hoc duties or projects as assigned
Job Requirements:
- University graduate preferred
- At least 8 year's working experience in pension industry (5 years in quality assurance or operational controls or 3 years at management level preferred)
- Good knowledge of MPF / ORSO Ordinance and Regulations
- Good communication and analytic skills
- Good spoken and written English and Chinese
- Good PC skills in MS Office (Word, Excel and Access)
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