DESKTOP/HELPDESK SUPPORT TECHNICIAN (CONTRACT)
This leading Financial Institution is currently seeking a Desktop Support / Helpdesk Technician to join their Support Team
Responsibilities:
• proven experience supporting all or most of the following technologies: Windows XP/7 desktop and laptop computers, Blackberry’s and desktop peripherals including printers, displays, etc. In most cases, the support technician visits customers in their offices/at their desk where they take necessary steps to resolve the issue.
• advanced knowledge of Active Directory and related Microsoft technologies.
• support of Office 2007 suite of products.
• remote access features of laptop computing, dial up connections, broad band/VPN
• market data products like Bloomberg, DataStream and FactSet.
• expertise with common helpdesk issue recording systems e.g. Remedy, Heat, Peregrine Service Center.
• knowledge of protocols/Remote display technologies e.g. Citrix Xen, RDP, HP RGS to use with VDI, Desktop Blades, Terminal Server.
• Audio & Visual Support e.g. video conferencing and presentation equipment
• technical aptitude and ability to adapt to a continuously evolving systems environment which incorporates the newest technologies.
• provide problem resolution of reported systems and application issues while keeping the end user community regularly informed of your progress.
• thorough understanding of network concepts and internet/web technologies.
• monitors client requests or problem reports to identify any systematic patterns which may require action.
Requirments:
• Microsoft Certification(s) required or attained within 6 months
• 6+ years experience working in a desktop support environment.
• 2+ years financial industry experience preferred
• effective phone and in-person communication is mandatory.
• ability to provide unflappable customer service in a fast-paced environment supporting business executives. Clear communication, professionalism, follow-up, commitment, attention to detail are mandatory.
• independent thinking and ability to apply or interpret strict desktop environment support policies and standards.
• ability to properly track, document and verbally communicate problems, resolutions, action items to customers and systems staff.
• possess ability to be a self-starter, highly motivated, and team player in an environment that is technically diverse and fast-paced
If you would like to apply for this role or find out more, please apply online or contact Charlotte Bradshaw at Robert Walters on (852) 2103 5300 or charlotte.bradshaw@robertwalters.com.hk quoting the Job Reference BVZ/397210.